Dedicated Medical Officer in Gaya, India, Transforms Community’s Healthcare Access with TCI Support

Seeing low community awareness, I pushed for monthly outreach camps instead of quarterly ones. With TCI’s support, we strengthened partnerships, set up a family planning corner and improved service delivery. These efforts enhanced healthcare access, increased patient trust and boosted the uptake of health services.

TCI’s coaching and mentoring empowered Dr. Verma with the high-impact Convergence intervention that effectively integrates family planning and maternal neonatal health services. Additionally, managerial coaching helped him devise micro plans for outreach camps and establish family planning corners at the UPHC. The coaching also touched upon TCI’s intervention for establishing or nurturing women’s health groups, referred to as Mahila Arogya Samiti (MAS), and how to leverage their support in mobilizing clients to the facilities.

The impact of Dr. Verma’s efforts extended far beyond the outreach camps. Recognizing the positive changes taking place, the municipality allocated additional resources to support his UPHC’s initiatives, leading to facility upgrades and improved coordination with ICDS for better community services. Implementing an efficient appointment system and establishing a family planning corner, under TCI’s guidance, further bolstered patient trust and increased patient volume.

Dr. Verma’s enduring commitment to community service has garnered accolades, with the Katari Hill UPHC receiving the prestigious Kayakalp Award for five consecutive years. The Kayakalp Award underscores the importance of cleanliness, hygiene, infection control and patient safety in healthcare facilities, ultimately benefiting patients and the healthcare system at large.

With TCI’s technical support, Dr. Verma initiated monthly outreach camps and collaborated with Integrated Child Development Services (ICDS) and Nagar Nigam to expand healthcare access in his catchment area in Katari Hill.