Stories of Change
Stories of Change
20 July 2020
Historically, family planning in India has been dominated by female sterilization, and Accredited Social Health Activists (ASHAs) receive monetary benefits when they accompany women and men for sterilization.
Unlocking Benefits of 'Essential Spacing at Birth' Scheme
Historically, family planning in India has been dominated by female sterilization, and Accredited Social Health Activists (ASHAs) receive monetary benefits when they accompany women and men for sterilization. However, the unmet need for spacing births is highest, especially among young married women between 15- to 24-years-old. 

"The Government of India (GoI) established the Essential Spacing at Birth (ESB) benefits to encourage birth spacing and for the promotion of long-acting reversible and other temporary contraceptive methods. The ESB scheme provides a result-based benefit to ASHAs who counsel newly married couples and first-time parents on the benefits of childbirth spacing and contraception.

While the ESB scheme was extended to urban ASHAs, they had not been able to reap any ESB-related benefits since it was neither well understood by them nor by their supervisors, Auxiliary Nurse Midwives (ANMs). Hence, ESB scheme reported almost no claims at the time in which TCIHC began its support to the cities of Uttar Pradesh from 2016 to 2018.

TCIHC saw this as an opportunity not only to serve potential clients with the full choice of methods, meeting the unmet need of a great proportion of women, but also motivate ASHAs by unlocking resources that the GoI had already committed for this cause.

TCIHC uncovered scheme-related nuances and supported city and state officials to provide orientation to ASHAs and ANMs on the ESB scheme and simultaneously advocated with the family planning division at city and state levels to activate ASHA ESB benefits provided under the scheme.

At the outset, ASHAs felt that the scheme involved complicated paperwork and multiple levels of approvals. TCIHC coaches worked with ASHAs to help them promote informed choice when counselling women by explaining spacing methods as well as permanent methods during their household visits. Besides this, TCIHC coaches demonstrated the effectiveness of the urban health index registry (UHIR) to record information that can be easily retrieved when submitting claims. The coaching built AHSAs' understanding of the ESB scheme as an investment with long-term returns and little to no extra effort.

One such urban ASHA has served in Firozabad since September 2016. With over three years of experience, she is familiar with and regularly updates her client records and UHIR. However, she was not aware of the ESB scheme. With the coaching that she received from TCIHC, she was able to gather evidence and supporting documents to make ESB claims.

Earlier I did not know that I could get an incentive if a couple in my area delays their first pregnancy or spaces subsequent births... Now I have a priority list of clients and I update my eligible couple list very carefully to claim the benefit. - Hemandri, urban ASHA, Firozabad

For reading this story on TCI University please https://tciurbanhealth.org/msc-booklet-2/

PSI-TCIHC works with city governments to advance the cause of family planning. To know more about our work, visit https://tciurbanhealth.org/india-toolkit/ and https://tciurbanhealth.org/topics/india/.

13 July 2020
A long queue stood outside the counseling room at the Chhatrichowk civil dispensary in Ujjain, Madhya Pradesh. But Maya Yogi, a lady health visitor (LHV) stationed there, was in no hurry. She knows how important it is to allow each client the time they need for often culturally sensitive discussions about family planning.
Ujjain Dispensary Lady Health Visitor Becomes Preferred Family Planning Counselor
A long queue stood outside the counseling room at the Chhatrichowk civil dispensary in Ujjain, Madhya Pradesh. But Maya Yogi, a lady health visitor (LHV) stationed there, was in no hurry. She knows how important it is to allow each client the time they need for often culturally sensitive discussions about family planning. She believes that establishing good rapport with clients and allowing sufficient time for an in-depth conversation helps reduce anxiety and eliminate their fears. 

When The Challenge Initiative for Healthy Cities (TCIHC) helped the dispensary initiate a fixed day static/family planning day (FDS) approach, the team found that Maya was well-suited to be trained on IUCDs and Antara. Once re-oriented, she was given the basket of choice job aid and also trained on effective counseling skills. Maya was already a good counsellor and these new opportunities developed her interest further in family planning.

Maya often tells her clients they have nothing to worry about and gives them her phone number to call her anytime if they are confused or need help. She believes it is important for a service provider to gain the trust of a woman.

"After all, her body will undergo changes initially. So, there is a lot of fear of the unknown, even when a woman comes on her own to adopt a family planning method. During a counseling session, I not only describe how a method works but also detail out possible side effects that can occur in the beginning as the body adjusts to a contraceptive. I prefer to use educational materials and job aids to ensure that the client has all of the information needed to make an informed decision. No two clients are the same. I first gauge the knowledge level of the person and then address their queries and concerns regarding family planning methods. This builds trust between my clients and me. I make it a point to clear misconceptions pertaining to contraceptive methods by giving easy to understand examples. Once the clients have accurate information about the methods, they agree and accept the method they want to use."

The compassion and empathy with which Maya counsels women has not only earned her respect but has made her a preferred family planning service provider. As a result, she was recognized and celebrated by the Ujjain city government for her contributions to the city's family planning program. In just one year, she has helped 523 women adopt a contraceptive method of their choice.

For reading this story on TCI University please visit https://tciurbanhealth.org/tcihc-urban-tales-ujjain-dispensary-lady-health-visitor-becomes-preferred-family-planning-counselor/.You can read all previous stories also at https://tciurbanhealth.org/topics/india-urban-tale/.

PSI-TCIHC works with city governments to advance the cause of family planning. To know more about our work, visit https://tciurbanhealth.org/india-toolkit/ and https://tciurbanhealth.org/topics/india/.

23 June 2020
The Daranganj urban primary health care center (UPHC) in Prayagraj city (Allahabad, Uttar Pradesh) is alive with the sound of excited chatter, laughter and happy noises.
TCIHC Helps Urban Primary Health Centers Become Adolescent-Friendly in Allahabad, India
The Daranganj urban primary health care center (UPHC) in Prayagraj city (Allahabad, Uttar Pradesh) is alive with the sound of  excited chatter, laughter and happy noises. That's because it is Adolescent Health Day (AHD) at the facility - a day where unmarried adolescent boys and girls ages 15-19 years can seek a variety of health services and engage with facility staff. 

Holding AHDs is a strategy under Rashtriya Kishor Swasthya Karyakram (RKSK), a Government of India (GOI) program launched by the Ministry of Health & Family Welfare to improve health-seeking behavior among young unmarried adolescents, 10-19 years of age.

However, RKSK guidelines emphasize that AHDs can only be conducted in facilities classified as adolescent-friendly health centers (AFHCs), a classification that was limited to just secondary and tertiary care facilities such as district women hospitals and medical colleges. Limiting services to the higher level of care facilities restricted linkages between primary and speciality care services, especially for vulnerable populations, like unmarried boys and girls and the urban poor.

I always thought it is only when one is sick we go to a clinic. One can also go to a clinic when we need information about our health is something I just came to know." - A 15-year-old girl who attended the AHD at the Daranganj UPHC

The Challenge Initiative for Healthy Cities (TCIHC) helped the RKSK program get UPHCs classified as adolescent friendly in five TCIHC-supported cities - Allahabad, Firozabad, Gorakhpur, Saharanpur and Varanasi. A critical feature of an AFHC is the presence of a dedicated counselor for adolescent services. Working with the Chief Medical Officer (CMO), TCIHC identified one staff nurse from each of the 96 UPHCs in the five cities and strengthened their capacity to provide adolescent health counseling, following the RKSK curriculum.

In addition, a staff-wide whole site orientation (WSO) - which ensures that all staff have a basic understanding about adolescent and youth sexual and reproductive health needs - was conducted in all 96 UPHCs to guarantee a welcoming and accessible environment for unmarried youths to access sexual reproductive health (SRH) information and services. Nearly 1,300 UPHC staff, including doctors, staff nurses, janitors and pharmacists, were oriented on providing SRH information and services to both married and unmarried adolescents and youth, 15-24 years of age, as a result.

Until this WSO happened, I had never thought that something special needs to be done for adolescents. In fact, all the staff of this facility never felt that adolescents have any such [contraceptive] need. However, I realized that adolescents also have this need when I saw 60 boys and girls turn up on the day of AHD." - Medical-Officer-In-Charge (MOIC) of Shahpur UPHC, Gorakhpur

With staff trained, it was then time to improve the provision of adolescent-friendly supplies at the UPHC. TCIHC utilized city coordination committee (CCC) platforms to inform city officials on the importance of stocking iron and folic acid (WIF), Albendazole (deworming medicines), sanitary napkins, multivitamin tablets and condoms. By coordinating efforts with RKSK at the state level, TCIHC succeeded in establishing stocks of the needed supplies at the UPHC. With this, UPHCs added adolescent services to their citizen charter, which had not been previously included.

In November 2019, TCIHC supported AHDs at select UPHCs in the five cities. Accredited Social Health Activists (ASHA) and Anganwadi Workers sensitized and mobilized the community. Mobilizing boys and girls for the AHD was made easier because the ASHAs could refer to their urban health index registers (UHIR) to identify households with 15- to 19-year-old boys and girls.

I feel such an event should be conducted once every month. Earlier, I wondered what will happen but I saw several boys and girls of my age had turned up here and, upon meeting them, I felt this is a wonderful platform where we can ask questions, share our thoughts and suggest also." - A teenage boy who attended the AHD at the Daranganj UPHC

As per RKSK guidelines, the half-day AHD included a nutrition kiosk and private counseling corner for boys and girls. Providers trained in AFHS by TCIHC conducted "circle time" with boys and girls, respectively. The sessions integrated games to break the ice between providers and participants and provide SRH information. A game developed about self-risk perception set the ground work for a frank discussion on SRH. Following the activity, participating boys and girls were invited to write down questions with respect to SRH, which were then answered by the MOIC or staff nurse.

The youth asked questions about body changes as a result of puberty and self-image, gender discrimination in families, discomfort when negotiating with a partner when in a relationship, masturbation, and discomfort during menstruation.

A significant number of participants chose to meet with the staff nurse/counselor in private. Distribution of WIFs and Albendazole, screening of hemoglobin estimation and body mass index were made compulsory for every adolescent participant. Referrals were made to the district hospital for more complex services.

As of February 2020, AHDs have been conducted in 70 UPHCs across the five cities with close to 2,500 youth in attendance. Of these, a higher proportion of girls (66%) turned out for the event. However, only half of them went for counseling and clinical screening. And even though only 34% of the participants were boys, a higher proportion of them underwent counseling and clinical screening. This informs the need to build self-efficacy among girls and also that risk-taking behavior may be higher among boys. Interestingly, these results are compelling medical officers of UPHCs to ask ASHAs to inquire as to the health needs of adolescents during their household visits - something that had not happened before.

AHDs have captured the attention of government officials. As a result, Chief Medical Officers in Allahabad, Firozabad, Saharanpur and Gorakhpur issued directives to conduct facility-based AHDs on the eighth of every month across all UPHCs in their cities.

For reading this story on TCI University please https://tciurbanhealth.org/tcihc-helps-urban-primary-health-centers-become-adolescent-friendly-in-allahabad-india/

PSI-TCIHC works with city governments to advance the cause of family planning. To know more about our work, visit https://tciurbanhealth.org/india-toolkit/ and https://tciurbanhealth.org/topics/india/.

12 June 2020
ASHA Nazreen Gulzar developed a novel way to remind herself to take her contraceptive pill each week so she does not miss a dose. After she shared her technique with women in her community, they started doing the same thing.
ASHA’s Contraceptive Reminder Technique Spreads Through Her Community
ASHA Nazreen Gulzar developed a novel way to remind herself to take her contraceptive pill each week so she does not miss a dose. After she shared her technique with women in her community, they started doing the same thing. 

Like Nazreen, more than 6,000 urban ASHAs have become more effective as health educators and promoters in their communities. The Challenge Initiative for Healthy Cities (TCIHC) supports local governments in Indian states, like Madhya Pradesh (MP), to strengthen the capacity of urban ASHAs through its 'Lead-Assist-Observe' coaching and mentoring model.

As the pressure cooker whistled, Nazreen - an Accredited Social Health Activist (ASHA) and mother of two living in Bhopal, Madhya Pradesh - went straight to the kitchen where her eyes fell on her non-hormonal weekly contraceptive pill Chhaya hanging right next to her utensil rack. She smiled and immediately took her pill. This is her way of reminding herself to take her pill as prescribed each week given that she acknowledges being forgetful: "I attribute non-regular use of family planning method to my forgetfulness," she said.

She explains below what made her decide to choose Chhaya and how she came up with her method of reminding herself to take it.

"Two years back, we were using condoms, but I always remained fearful of becoming pregnant as my husband did not use them consistently. Will I get my periods? I found myself tormenting over the same question. In addition, in my role of an ASHA, I counsel couples in my slum area about the various contraceptive methods available to them at no cost. I motivated nearly 96 women from my catchment area to adopt a contraceptive method in the last four years. Yet, I was living in fear of unwanted pregnancy myself.

In 2017, when the Government of India launched two new contraceptives - Antara (injectable contraceptive) and Chhaya (Centchroman/non-hormonal pill) - TCIHC team built my understanding of these methods and enabled me to counsel couples on these methods also. This non-hormonal pill interested me as it was to be taken only once a week. I began taking it but I missed a dose just two weeks after I had started it. It was then that I devised a reminder for myself. I started hanging the packet near the cooking area in the kitchen. This way I am constantly reminded of my Chhaya dose and ever since I have never missed any dose.

I realized that this physical reminder worked for me. I shared this 'mantra' with women in the community who have adopted a method which requires reminders, like oral contraceptive pills, injectable contraceptive and condoms. They liked the idea, and is now used by several women in the community. When I advise women on family planning, I always give my personal experience of how my life has changed ever since I started continued use of family planning methods."- Nazreen Gulzar Urban ASHA, Bhopal, MP

By conducting household visits, ASHAs play a major role in identifying coronavirus patients at this critical time. TCIHC has supported the Government of India (GOI) in Uttar Pradesh (UP), MP and Odisha by developing self-care messages for its frontline health workers, including urban ASHAs and their supervisors, Auxiliary Nurse Midwives (ANMs).

For reading this story on TCI University please visit https://tciurbanhealth.org/tcihc-urban-tales-ashas-contraceptive-reminder-technique-spreads-through-her-community/.You can read all previous stories also at https://tciurbanhealth.org/topics/india-urban-tale/.

PSI-TCIHC works with city governments to advance the cause of family planning. To know more about our work, visit https://tciurbanhealth.org/india-toolkit/ and https://tciurbanhealth.org/topics/india/.

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